Privacy Policy

This Privacy Policy outlines how The Hank Maribashoek (PTY) LTD (“we,” “our,” or “us”) collects, uses, stores, and protects your personal information when you visit or make a booking through our website: https://thehankmaribashoek/

Company Registration Number: 2024/601616/07
Physical Address: Plot 29, Maribashoek, Mokopane, 0600, South Africa

1. Information We Collect

When you visit our website or make a booking, we may collect the following information:

a. Personal Information

• Name and surname

• Contact details (email address, phone number)

• Billing and shipping addresses

• Payment information (we do not store card details)

• Booking details (dates, room preferences, number of guests)

b. Automatically Collected Information

• IP address

• Browser type and version

• Device information

• Cookies and usage data (see Section 6 below)

2. How We Use Your Information

We use the collected information for the following purposes:

• To process bookings and payments

• To send booking confirmations, invoices, or communication related to your stay

• To improve website functionality and user experience

• To comply with legal or tax obligations

• To respond to customer queries or feedback

3. Payment Processing

All payments are made directly into our bank account through eft/ direct bank deposit.

4. WooCommerce

Our website uses WooCommerce to manage online bookings and e-commerce functionality. WooCommerce may collect technical and transaction data to fulfill orders. You can read more about how WooCommerce handles data here: https://woocommerce.com/document/marketplace-privacy/

5. Data Sharing and Disclosure

We do not sell or rent your personal information. However, we may share it in the following cases:

• With trusted service providers like WooCommerce for booking and payment processing

• To comply with legal requirements or protect our rights

• With regulatory authorities if required by law (e.g., for tax or tourism compliance)

6. Cookies and Tracking Technologies

Our website uses cookies to:

• Keep track of your booking cart

• Understand website usage and traffic

• Improve your experience on repeat visits

You can choose to disable cookies in your browser settings, although this may affect website functionality.

7. Data Security

We implement reasonable technical and organizational measures to protect your data, including:

• SSL encryption

• Secure server environments

• Role-based access control to booking and customer data

However, no online system is ever 100% secure. By using this website, you accept the inherent risks of online communication.

8. Your Rights (POPIA Compliance)

In accordance with South Africa’s Protection of Personal Information Act (POPIA), you have the right to:

• Request access to the personal data we hold about you

• Request correction or deletion of your data

• Object to certain types of data processing

• Lodge a complaint with the Information Regulator

To exercise your rights, please contact us at: maribashoek@thehank.co.za

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to read their privacy policies.

10. Updates to This Policy

We reserve the right to update this Privacy Policy from time to time. The latest version will always be posted on this page with an updated effective date.

11. Contact Us

For questions, concerns, or data requests, please contact:

The Hank Maribashoek (PTY) LTD
Plot 29, Maribashoek, Mokopane, 0600
Email: maribashoek@thehank.co.za
Phone: +27 76 635 7089